Order Processing

ProvaDent purchases are completed through an external checkout or seller. Order processing begins according to the seller's terms after payment authorization. Processing schedules may vary during weekends, holidays, promotions, or periods of high demand.

Shipping Destinations and Delivery Estimates

Available destinations, shipping methods, fees, and delivery estimates are displayed by the seller during checkout. Delivery estimates are not guarantees and may be affected by carrier operations, weather, customs, address issues, or other events outside the seller's control.

Tracking and Address Accuracy

When tracking is available, the seller or carrier will provide the applicable tracking information. Customers should confirm that the delivery address is complete and accurate before submitting an order. Contact the seller promptly if an address needs correction; changes may not be possible after dispatch.

Delayed, Lost, or Damaged Packages

For a delayed, missing, or damaged shipment, use the support contact in the order confirmation and provide the order number and relevant details. Keep the original packaging and photographs of damaged goods where applicable.

Returns and Refunds

Return eligibility, deadlines, return postage, and refund processing are governed by the seller's current written policy and the terms shown at checkout. Review those conditions before placing an order. This website does not independently process payments, shipments, or refunds.